Accenture Song is looking for a Technical Lead skilled in CCaaS and agentic AI solutions in a quick-paced digital environment. Oversee contact center modernization and provide innovative technical direction.
This role demands a proactive Technical Lead with 7+ years in solution architecture and technical delivery. You'll guide CCaaS platforms and ensure secure, scalable implementations. Collaborating with cross-functional teams, you'll manage deployments from initial design through to realization while focusing on agentic AI workflows.
Key Responsibilities:
• Shape technical architecture for CCaaS platforms
• Lead CCaaS migration and modernization projects
• Drive agentic AI technical designs and workflows




• Manage system integrations with enterprise technologies
• Oversee delivery standards and governance adherence
Requirements:
• 7+ years in technical delivery and leadership roles
• Proven CCaaS transformation experiences
• Strong background in cloud architectures and integrations
• Hands-on knowledge of agentic AI solutions
• Excellent communication and stakeholder management skills
Drive impactful technical solutions and enhance customer experiences with Accenture Song as a Technical Lead.
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📌 Technical Lead for CCaaS Solutions (Calgary)
🏢 Accenture
📍 Calgary