This position is responsible for providing excellent guest service during while completing the hotel’s daily accounting and reporting procedures. The ideal candidate is organized, skilled, comfortable working independently, and able to remain calm when handling guest concerns or unexpected situations.

Responsibilities
Welcome guests and complete check-in and check-out procedures
Answer phone calls, emails, and guest questions
Process reservations, payments, deposits, and room charges
Respond to guest requests and resolve concerns professionally
Balance daily transactions and complete the night audit
Review room rates, postings, payments, and account balances for accuracy
Prepare daily reports for hotel management
Monitor the property and report any safety or security concerns
Communicate important information to the morning front desk team
Maintain a clean, organized, and skilled front desk area
Assist with light cleaning, breakfast preparation, or other overnight duties when required
Follow hotel policies, emergency procedures, and privacy requirements





What We’re Looking For
Strong customer service and communication skills
Reliable, punctual, and comfortable working overnight shifts
Able to work independently with limited supervision
Solid attention to detail and basic accounting skills
Comfortable using computers, email, reservation systems, and payment terminals
Able to handle confidential guest and financial information
Calm and professional when dealing with difficult situations
Previous hotel, front desk, customer service, or cash-handling experience is preferred
Night audit experience is an asset, but training may be provided

What We Offer
Hotel and employee discounts
Supportive and professional work environment
Stable schedule

Must be legally entitled to work in Canada Pay: From $19.00 per hour

Advantages
Discounted or free food
On-site parking
Store discount

Work Location: In person

📌 Front Desk Agent/night Auditor Quesnel
🏢 Ramada Worldwide
📍 Quesnel