Job Overview

We are seeking a friendly and qualified Front Desk Agent to join our team for the afternoon shift, working Wednesdays, Thursdays, and Fridays from 3:00 PM to 11:00 PM. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires robust communication skills, attention to detail, and a passion for hospitality.

Multilingual candidates are highly encouraged to apply, as we value diversity in our team.

Responsibilities
Greet guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently.
Answer phone calls promptly, demonstrating excellent phone etiquette.
Handle guest inquiries and provide information about hotel services and amenities.
Assist with reservations and modifications using hotel management software.
Address guest concerns or complaints professionally and effectively.
Maintain an organized front desk area, ensuring all materials are stocked and accessible.
Collaborate with other departments to enhance guest experiences.
Perform administrative tasks as needed,



including filing and data entry.
Ensure a smooth shift handover by communicating important guest information and daily updates to the overnight team.

Qualifications
Previous experience in customer service or hospitality is preferred.
Familiarity with front desk operations in a hotel setting is a plus.
Proficient in using phone systems and hotel management software.
Strong communication skills, both verbal and written; bilingual or multilingual abilities are highly desirable.
Excellent problem-solving skills with a focus on guest satisfaction.
Availability to work every Wednesday, Thursday, and Friday from 3:00 PM to 11:00 PM.
Ability to work occasional weekends or holidays if additional coverage is needed is considered an asset.
A positive attitude and the ability to work well in a team setting.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry! Pay: $18.25-$19.25 per hour

Benefits
Casual dress
Flexible schedule

Work Location: In person

📌 Front Desk Agent Revelstoke
🏢 Super 8 By Wyndham Revelstoke
📍 Revelstoke