Join the GroupHEALTH team as a Bilingual Member Experience Representative, a full time remote position specializing in enhancing customer satisfaction for Plan Members. Work from home while engaging with clients primarily through phone, email, and chat. In this role, you will support Plan Members by discussing their perks and assisting with claim inquiries.

Extensive training will prepare you for success, focusing on delivering engaging and effective service. Your ability to multitask and adapt will be crucial in this customer-centric environment. Key Responsibilities:
Act as an advocate for Plan Members in communication
Effectively manage a variety of customer service tasks
Support business needs while maintaining professionalism
Provide targeted support for healthcare inquiries
Stay resilient in challenging interactions with clients Requirements:
Minimum 1 year in a customer-facing role preferred
Robust listening and communication skills essential
Advanced tech proficiency required
Experience with an employee advantages plan is an asset
Bilingual French skills are advantageous Bring your customer engagement and problem-solving skills to GroupHEALTH, making a positive impact in clients' lives.

📌 Grouphealth Bilingual Member Experience Role Toronto
🏢 GroupHEALTH Benefit Solutions
📍 Toronto