Become a Solutions Engineer focused on CCaaS solutions, working in a hybrid mode with two office days each week. Drive innovation in customer and agent experiences through cutting-edge technology. We are on the hunt for a Solutions Engineer with a specialization in CCaaS to help in designing and implementing solutions.

This hybrid position, lasting six months with possible extensions, requires collaboration with cross-functional teams to meet business needs through cutting-edge solution design. Your insights on AI integration are crucial for optimizing customer engagement strategies. Key Responsibilities:
Design and implement CCaaS solutions aligned with technical requirements
Work with diverse teams to gather comprehensive solution needs




Assess and select appropriate CCaaS technologies like Genesys Cloud
Maintain and document architectural and integration plans
Offer guidance in the implementation of solutions Requirements:
Bachelor’s degree in a relevant field like Computer Science
Proven experience with CCaaS platforms and solutions
Robust analytical skills for technical solution development
Excellent communication for effective collaboration
Ability to prioritize multiple tasks in a rapid-paced setting Make a difference in contact center landscapes by innovating CCaaS solutions with your expert skills.

📌 Expert Solutions Engineer For Ccaas Toronto
🏢 Dawninfotek
📍 Toronto