Lead the financial services sector in Winnipeg as its Director of Operations, focusing on contact centre excellence and team leadership. Shape operational performance while ensuring client satisfaction in this in office role. This position involves managing a BPO program for a customer experience provider.

You will report to a senior client partner, guiding strategic initiatives and driving best practices. Your expertise will directly influence operational excellence and the growth of the program in a agile workplace. Key Responsibilities:
Manage all contact centre operations components
Drive best practices and growth strategies
Deliver against KPIs while maintaining quality
Ensure compliance with corporate policies
Foster a work culture that motivates teams Requirements:
7 to 9 years of leadership in contact centres
Experience in BPO or financial services
Strong analytical skills for P&L; management
Proficiency in workforce management strategies
Ability to navigate ambiguity and drive change Elevate customer service standards in Winnipeg's financial landscape with your leadership expertise.

📌 Director Of Operations Financial Services Winnipeg
🏢 Bilinguallink
📍 Winnipeg