Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With over 25 years of experience, we support category‑defining enterprise clients across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Our culture is employee‑first, performance‑based and collaborative, empowering employees to reach their full potential.

Job Overview
The Data Center Technician L3 is an advanced, hands‑on role supporting the build‑out and ongoing operation of a high‑performance, enterprise‑scale data center setting supporting advanced compute and large‑scale infrastructure deployments. This position is designed for experienced technicians who are comfortable owning complex tasks and serving as a primary technical escalation point within the site. You will play a key role during the initial deployment phase , contributing to hardware installation, structured cabling, and infrastructure bring‑up. As the data center transitions into steady‑state operations, you will take on increased responsibility for troubleshooting, incident response, and operational execution .

You will work across server, network, and infrastructure domains, collaborating closely with engineers and site leadership to maintain uptime and performance. This role requires strong technical capability, attention to detail, and the ability to operate effectively in a fast‑paced production environment.

You will collaborate with cross‑functional teams, making clear and professional communication in English (written and verbal) essential for success in this role .

This role offers continuity across both deployment and operational phases, providing exposure to large‑scale infrastructure environments and a clear path for progression into advanced technical or engineering roles .

Key Responsibilities

Perform rack & stack, hardware installation, and structured cabling during deployment phase

Support system provisioning, configuration,



and validation activities

Troubleshoot infrastructure issues across Layer 1–3 (hardware, cabling, and network)

Serve as a primary technical escalation point for complex operational issues

Interface with network devices via CLI (Cisco, Arista, Juniper, Dell)

Utilize Linux systems for troubleshooting and operational support

Maintain accurate asset and inventory records using ITSM/DCIM tools

Participate in change management, including maintenance windows and production changes

Support transition from deployment to steady‑state operations, including documentation and process adherence

Ensure compliance with safety, security, and operational standards

Contribute to continuous improvement efforts, including process optimization and operational efficiency initiatives

Participate in on‑call rotation supporting 24x7 operations

Required Skills

Strong English communication skills (written and verbal) are required for coordination with cross‑functional teams

Advanced hands‑on experience with data center hardware, cabling, and infrastructure environments

Proficiency with Linux systems for troubleshooting and basic scripting tasks

Ability to configure and troubleshoot network hardware using CLI tools

Robust understanding of hardware lifecycle management (installation, maintenance, decommissioning)

Experience working within structured operational processes (SOPs, change management, ticketing systems)

Familiarity with ITSM/DCIM platforms (ServiceNow, Jira, or similar)

Strong cable management and structured cabling skills (fiber and copper)

Ability to read and follow technical documentation, diagrams, and procedures

Strong problem‑solving skills and attention to detail

Ability to multitask and adapt in a fast‑paced environment

Strong teamwork and collaboration skills,



with the ability to work independently when needed

Physical & Operational Requirements

Ability to lift and move up to 50 lbs

Comfortable working on feet for extended periods

Ability to respond to on‑call incidents within defined timelines

Ability to reliably commute to the work location

Ability to operate material handling equipment (certification preferred)

Required Experience

4+ years of experience in data center operations or similar technical environments

Proven experience with rack & stack, hardware installation, and structured cabling

Experience provisioning and re‑provisioning systems (USB, PXE, or network‑based methods)

Experience bootstrapping network devices and configuring IP addressing

Working knowledge of Linux systems and basic scripting (e.g., Bash, Ansible)

Experience supporting enterprise server hardware (Dell, HPE, Supermicro, or similar)

Strong understanding of networking fundamentals (DNS, DHCP, Layer 2/3 concepts)

Experience working within ticketing systems (Jira preferred)

Knowledge of data center best practices (redundancy, fault tolerance, cabling standards)

Basic understanding of electrical, HVAC, and infrastructure systems

Preferred Certifications

CompTIA Server+, Network+, or equivalent

ITIL Foundation

CCNA or similar networking certification

Compensation
Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.

Milestone Technologies provides equal employment prospect for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

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📌 Data Center Technician (Ontario)
🏢 Milestone Technologies
📍 Ontario