We are currently looking for a Dynamics 365 CRM Solution Architect for a minimum 6 month contract (likely extension) to assist our client with their current CRM integration/implementation.
Experience
5+ years of experience with Dynamics 365 CRM integrations and implementations
Experience with CRM processes – Sales and Servicing
Exposure to Loans Origination & Underwriting Processes
Integration experience with platforms such as MuleSoft or Microsoft
Data architecture and AI experience (an asset)
Integration with communication systems – Telephony, IVR, Chat, SMS etc. (an asset)
CRM implementation experience in the banking/financial services sector esp. in B2C channels
Creating an architecture roadmap and an implementation plan that is aligned with the business priorities
Working with the Enterprise Architecture team to drive key decisions
Interacting with senior level executive leadership team (e.g. gathering information, presenting ideas and plans etc.)
Certifications in MS Dynamics 365 (an asset)
Skills
Solid requirements gathering and business process analysis skills.
Proven ability to facilitate workshops and presenting solution ideas.
Excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill
This is a minimum 6 month contract with likely extension located in downtown Toronto (hybrid).