Elevate your career as a Customer Success Manager at Meltwater, focusing on customer satisfaction and product adoption in a hybrid work setting. Join a dedicated team committed to driving impactful outcomes. As a Customer Success Manager, you will foster strong customer relationships and implement solutions for optimal product usage.

In this role, you will collaborate closely with Renewal and Account Managers, equipping clients with tools to maximize their experience with Meltwater's solutions. Your proactive approach will be essential to maintain customer satisfaction and retention, ensuring that their unique needs are addressed through tailored support. Key Responsibilities:
Collaborate with internal teams to align customer needs




Provide strategic guidance for product adoption
Equip clients with resources to enhance advocacy
Identify upselling and cross-selling prospects
Conduct onboarding sessions for recent customers Requirements:
Bachelor’s degree or higher preferred
Minimum 3 years in customer success or account management
Strong communication and interpersonal skills
Results-driven mindset focused on customer satisfaction
Ability to work flexibly in a hybrid schedule Make a meaningful impact on customer success with Meltwater!

📌 Customer Success Manager At Meltwater Toronto
🏢 Meltwater
📍 Toronto