Take charge of customer success at Conexiom and make an impact on enterprise teams. This remote role focuses on proactive account management, fostering relationships, and driving growth. As a Customer Success Manager, you will actively manage a portfolio of accounts with a transparent focus on retention and renewal outcomes.
In this role, you will develop solid relationships with key stakeholders and provide strategic insights that lead to measurable customer value. Your proactive approach will ensure that potential churn risks are addressed before they escalate. Key Responsibilities:
Build trusted relationships with executive sponsors and stakeholders
Guide customers through product changes for continuous value
Identify and resolve customer issues proactively
Conduct structured business reviews that translate data into value
Advance expansion opportunities to Sales for closure Requirements:
Proven ability to manage a diverse customer portfolio
Experience building relationships with senior stakeholders
Solid skills in data-driven business narrative creation
Technical fluency to explain software to non-technical users
Familiarity with CRM and customer success tools Leverage your expertise in customer success to drive meaningful outcomes for Conexiom's clients.