Call Center Responsibilities
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost booked calls and practice outbound calling.
Be qualified and establish customer rapport, encouraging repeat business.
Adhere to the company's plan to resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Your skill set.
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow through abilities.
Strong verbal and written communications
Ability to build trust and and demonstrate empathy.
Personality that blends well with a rapid-paced , goal driven environment.
Competitive individual contributor who also loves to win as a team.
Job Types: Permanent, Full time
Pay: $26.00-$30.00 per hour
Benefits
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Vision care
Ability to commute/relocate
Kelowna, BC V1X 2K1: reliably commute or plan to relocate before starting work (required)
Education
Secondary School (preferred)
Experience
Call center: 1 year (preferred)
Customer service: 1 year (preferred)