Enhance client relations as a Client Experience Manager at Raymond James on a 12-month contract. Focus on service management and lead a dedicated team to optimize client interactions. This role involves responding to escalated client requests and managing the RJCS relationship associate team.

You will be crucial in training associates and liaising with external vendors to meet client needs. Leveraging project management methods, you will oversee the transition of current clients and enhance overall service delivery. Key Responsibilities:
Address inquiries regarding service and regulatory concerns
Train department associates on updated processes
Facilitate collaboration with third-party vendors
Approve and review client-focused bulletins
Assist with project implementation to enhance service Requirements:
Minimum 5 years of experience in financial services
At least 2 years in a management role
Knowledge of investment concepts and practices
Proficiency in Microsoft Office Suite and analytical skills
Willingness to undertake the Canadian Securities Course Shape the client experience with your expertise in service delivery at Raymond James.

📌 Client Relationship Manager Contract Role Vancouver
🏢 Raymond James Financial
📍 Vancouver