Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. Train recent service associates and to provide ongoing training where required

Assist customers by phone, in-person or by email with service requests





Set and confirm repair tech appointments with customers

Follow up with customers and vendors on overdue parts

Complete inspections on all Exchanges or upon customer request

Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)

Customer-Focused: Brings a positive attitude and a solid commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.

Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.

Ability to interact professionally with our customers

Continuous, quality education and training on our products and sales techniques

Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, can email their accommodation requests to

📌 Client Operations Rep Laval
🏢 Appliance Canada
📍 Laval