Lead impactful customer operations as the Customer Operations Leader at NCR Voyix in Montreal, Quebec. Take ownership of end-to-end service delivery and enhance customer experiences across multiple accounts. As the Customer Operations Leader, you will oversee execution for strategic accounts, ensuring successful and profitable service delivery. Collaborate closely with NCRV Sales, Account Teams, and other departments to drive operational excellence.

Your role will be crucial in meeting customer expectations, analyzing performance metrics, and fostering solid relationships with customer leadership. Key Responsibilities:
Act as the main point of contact for service and solution delivery
Build solid relationships with customer leadership and teams




Provide operational leadership and technical expertise
Schedule regular customer review meetings to assess quality
Monitor performance metrics and customer feedback Requirements:
5+ years in Operations with multi-country experience
Robust understanding of Software and Hardware solutions
Proven leadership capabilities and organizational strength
Experience in contract negotiation with multinational clients
Bachelor's degree in a technical discipline Drive operational excellence and strategic partnerships in your role at NCR Voyix.

📌 Customer Operations Leader At Ncr Voyix Montreal
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Montreal