About Us
At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole-body scan is fast, safe, and non-invasive. We lead the change against catching it too late.

Location
This is a hybrid role expected to be on site at our Vancouver office location, at least 3 days a week, with additional in office presence as needed. Candidates must live within a commuting distance to the Vancouver office location.

Eligibility
This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa.

What You’ll Do

Deliver internal technical assistance for Prenuvo's end-user and server hardware, as well as enterprise cloud-based platforms and applications such as Okta, Atlassian, Slack, and Google Workspace

Install, configure, maintain and support computer systems, servers, and network equipment at clinic sites

Collaborate with team members and cross-functional stakeholders to identify and resolve complex technical issues

Maintain and update documentation related to IT infrastructure and support

Administer and maintain a mixed fleet of Windows and Mac devices using mobile device management (MDM) platforms

Build scripts and automated workflows to streamline repetitive support and provisioning tasks, reduce toil, and improve consistency of support

Uphold and reinforce Prenuvo's cybersecurity policies to help ensure systems are configured following best security practices

What You’ll Bring

At least 3 years of experience in an IT service delivery environment

Strong technical skills in computer hardware, software, networking, and operating systems

Experience supporting both Windows Client OS and Mac OS in an enterprise environment





Possess an automation-first mindset with a proven ability to develop, troubleshoot, and support production scripts to eliminate manual tasks

Strong understanding of an ITSM framework (e.g., ITIL) and a track record of contributing to ITSM workflow and tooling improvements

Security-minded approach to daily work, applying industry best practices and continually seeking better ways to strengthen system security and protect customer privacy

Excellent personal organization and time management – able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail

Problem-solving skills – able to think creatively to find solutions to complex technical problems

Flexibility – able to adapt to changing priorities and willing to take on new responsibilities as needed

Strong communication skills – able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations

Nice to Have

Expertise in enterprise Identity Management, including advanced IdP configuration, user lifecycle management, and experience navigating the challenges of cross-platform identity migrations

Cisco Meraki networking experience sufficient to remotely troubleshoot connectivity and equipment issues, coordinate technician visits with on-site staff, and contribute to network planning,



procurement, configuration, and installation at new facilities

What We Offer

An avenue to make a positive impact on people's lives and their health

We believe in preventative healthcare for everyone, including our team – Prenuvo provides free, whole-body scans to each team member

Growth opportunities are at the heart of our people journey, we are doing big things with bright minds – there is no single path to success, it can be shaped along the way

Building strong relationships is at the core of everything we do – our team gets together each week to connect, share, and socialize

Recognizing time away to restore is vital to our wellbeing – we have a flexible vacation policy and we encourage you to use it

We offer a comprehensive benefits package including health, dental, vision, and mental health coverage to support you and your family

Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions

The base salary for this role ranges from $75,000–$85,000 local currency, depending on experience and geographic location

Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Background Check
As part of the hiring process, successful candidates will undergo a background check in compliance with applicable federal, provincial, and state rules.

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📌 IT Support Specialist II (British Columbia)
🏢 Prenuvo
📍 British Columbia