Responsibilities Oversee the day-to-day operation of the restaurant, lounge, and hospitality spaces to ensure smooth and consistent execution
Maintain a strong presence on the floor during peak service periods while supporting both front and back of house teams as required
Lead daily operational briefings, team communication, and service execution standards
Ensure operational systems, procedures, cleanliness, and service expectations are consistently upheld
Monitor labour, scheduling, operational efficiencies, and daily business performance
Lead by example in delivering exceptional hospitality and guest engagement
Build solid guest relationships through active floor presence and meaningful interaction
Handle guest concerns and service recovery professionally and proactively
Support reservations, large group bookings, and private event coordination
Coach, mentor, and develop front‑line hospitality teams through hands‑on leadership and training
Foster a positive, collaborative, and accountable workplace culture
Participate in recruitment, onboarding, performance management, and ongoing staff development
Support training initiatives related to food, beverage, wine, and service knowledge
Review daily sales, labour, and operational reporting against targets and forecasts
Monitor cash handling procedures, reconciliation, discounts, voids, and promotions
Support inventory management, ordering, supplier relations,



and cost control initiatives
Assist with forecasting, budgeting, and operational planning
Contribute to ongoing efforts to improve profitability, efficiency, and guest satisfaction
Oversee private dining, group bookings, and special event execution
Work closely with organizers, culinary leadership, and service teams to coordinate all event details
Support marketing initiatives, promotions, and community engagement opportunities
Requirements 3–5+ years of leadership experience within restaurant, resort, hotel, or hospitality operations
Strong floor leadership presence with a hands‑on and service-driven management style
Excellent communication, organizational, and problem‑solving skills
Experience managing labour, scheduling, inventory, and daily operational reporting
Strong understanding of guest service standards and hospitality culture
Comfortable working in a fast‑paced, high‑volume, guest-focused environment
Wine, beverage, or premium dining knowledge is considered an asset
Experience with events, group dining, or resort operations is advantageous
Corporate Culture Competitive compensation package
Opportunity to join a growing hospitality operation in a unique coastal setting
Strong leadership team and collaborative culture
Lifestyle-focused location on British Columbia’s Sunshine Coast

#J-18808-Ljbffr

📌 Operations Manager (British Columbia)
🏢 JRoss Recruiters
📍 British Columbia