ADP is hiring a Manager, Client Services in Upmarket Account Services (MAS, Upmarket).
Responsibilities Lead the Daily Activities of Your Team. Provide leadership, guidance, and direction to a team of up to 10 Upmarket HCM Consultants, ensuring quality standards and priorities are met, tracking productivity and performance standards, and preparing reports for leadership.
Coach and Develop. Mentor team members, identify development needs, coordinate training, evaluate associates, complete performance appraisals, develop Individual Development Plans, administer corrective action and performance improvement plans, and hold hire/fire authority in conjunction with Human Resources.
Manage Escalations and Resolve Clients' Issues. Manage escalated client issues, provide direction to your team, use strong interpersonal skills to communicate with clients and representatives, strive to exceed client expectations, and uphold the highest ethical standards.
Implement Strategic Goals and Partner Internally. Understand your Business Unit's strategic goals, implement and achieve them, act as a consultant and business partner to other groups within ADP, collaborate to establish best practices, and participate in task forces, strategic initiatives, and stretch assignments.
Required Qualifications At least 5 years of client service experience, hands‑on experience in developing business strategies and processes.
At least 3 years of people leadership or equivalent experience.
Preferred Qualifications Bachelor's Degree (or equivalent in post‑secondary education or business experience).
PCP or PLP certifications from NPI.
Additional certifications and experience related to HR, Benefits Administration and/or Payroll.
Knowledge and experience with ADP products and services.




Benefits & Work Workplace Be yourself in a culture that values equity, inclusion, and belonging.
Join one of nine Business Resource Groups to connect globally with networks and allies.
Grow your career in an agile, fast‑paced environment with opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Best‑in‑class benefits start on Day 1.
Focus on mental health and well‑being with support and resources.
Committed to giving back and generating lasting positive impact in communities.
Company‑paid time off for volunteering for causes you care about.
About ADP ADP is a global leader in human resources technology, offering AI and machine learning‑enhanced payroll, tax, human resources, benefits, and more. ADP values inclusiveness, collaboration, and innovation, and has received recognition as a Best Places to Work and for diversity, equity, and inclusion.
Equal Employment Opportunity ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. ADP expects its people to uphold its values with the highest level of integrity.
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

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📌 Manager, Client Services - Upmarket Accounts (Ontario)
🏢 Fairygodboss
📍 Ontario