THE ROLE The Account Manager is responsible for managing a book of business, servicing clients in a courteous and skilled manner, and working closely with the Advisor in obtaining, maintaining, and expanding business. In addition, the Account Manager is responsible for providing direction to the Associate and Account Administrators. As an Account Manager, you possess a solid understanding of commercial insurance and play a key role in the placement of insurance and leading the renewal process with clients.

Work closely with Advisors and other service teams on all aspects of client service, marketing, and renewal while adhering to HK Henderson | Navacord best practices and standard procedures

Communicate with Advisors on all incoming recent claims, ensuring prompt responses from carriers, and maintain ongoing communication

Lead the process to acquire information for renewal, manage pre-renewal meetings, and initiate Account Planning with Advisor 90 days in advance of renewal

Manage account documentation promptly and accurately including routine inquiries, quotes, binders, statement of values, insurance contracts, endorsements, cancellations, etc.

Continuously review client’s coverages,



exposures and loss experience and analyze risk to determine the product/service requirements in collaboration with the Advisor

Accompany Account Executives and Advisors to prospect and client meetings as requested

Ensure accurate and timely servicing and billing of accounts

Stay informed about industry trends, market conditions, and emerging risks

Demonstrated breadth across commercial insurance and depth with policy wording and coverage within key industry sectors

Level 2 license or equivalent and relevant industry experience required: certificates, industry programs, such as CIP, CRM and CAIB or working towards

Solid mentorship skills and teaming capability; Ability to build and maintain lasting relationships with clients and key business partners communicating both verbally and in written correspondences A well-defined sense of diplomacy and business acumen with a focus on customer service and overall client experience

Skills in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability

Advanced skills in Microsoft Office Suite and internal Broker Management Systems (EPIC

📌 Commercial Customer Account Manager Saskatchewan
🏢 HK Henderson | Navacord
📍 Saskatchewan