A busy and well-established collision repair facility is seeking a professional, organized, and customer-focused Customer Service Representative to join its team.

As the first point of contact for customers following a collision, you will play an significant role in creating a positive experience during what can often be a stressful time. This position requires strong communication skills, attention to detail, and the ability to confidently guide customers through the repair process from vehicle drop-off to vehicle delivery.

Working closely with customers, insurance partners, and the repair team, you will help ensure information is communicated accurately, repair files remain organized, and customers receive timely updates throughout the repair journey.

What You'll Do
Welcome customers and provide exceptional service throughout the repair process
Communicate repair timelines, vehicle status updates, and next steps with professionalism and confidence
Serve as a liaison between customers, insurance partners, and the repair team
Create, maintain, and update customer files and repair documentation
Assist with data entry, research, and administrative tasks to support daily operations
Address customer questions and concerns while helping deliver an exceptional customer experience




Review repair files and documentation to ensure accuracy and completeness
Process customer payments and assist with vehicle delivery procedures
Utilize industry software, including RepairCenter and PBS, to manage customer and repair information

What We're Looking For
Previous customer service experience required
Collision repair, automotive, insurance, or service industry experience considered an asset
Experience using RepairCenter, PBS, or similar management systems is preferred
Strong communication, organizational, and multitasking skills
Ability to thrive in a rapid-paced, customer-focused environment
Professional, detail-oriented, and solution-oriented mindset
Comfortable learning and adapting to current technology and software systems

Why Join Our Team? This is an opportunity to join a growing collision repair operation that values professionalism, teamwork, and customer satisfaction. You'll work alongside a supportive team while helping customers navigate the repair process with confidence and peace of mind.

Pay: $19.00-$22.00 per hour

Experience
Collision Repair: 2 years (required)

Work Location: In person

📌 Collision Repair Customer Service Representative Windsor (Canada)
🏢 Auto+
📍 Canada