Ayr Farmers Mutual is seeking a skilled Manager of Compliance & Customer Experience to oversee regulatory compliance and enhance customer feedback in a supportive hybrid setting. As the manager, you will navigate complex compliance landscapes and elevate our customer experience initiatives while serving as the Ombudsman for Policyholder concerns. This role requires you to engage with leadership, ensuring adherence to regulations and adapting our strategies to improve service standards across all departments.

Key Responsibilities:
Manage the feedback resolution process as Ombudsman
Ensure compliance through program design and oversight
Develop and implement compliance-related policies
Facilitate regulatory reporting and sustain relationships with regulators
Conduct quality audits and ensure actionable findings Requirements:
Post-secondary education or equivalent qualifications
Extensive knowledge of P&C; insurance and compliance
Proven record in managing compliance or quality projects
Excellent interpersonal and communication skills
Solid discretion in handling confidential issues Become a pivotal force in compliance and customer service at Ayr Farmers Mutual, fostering a culture of fairness and integrity.

📌 Ayr Farmers Mutual Compliance Manager Role Ottawa
🏢 Ontario Mutual Insurance Association
📍 Ottawa