Seeking to hire by September 1, 2026

We are seeking a personable and organized Billing & Collections Specialist to join our team. This role is centered on client outreach related to outstanding balances, with an emphasis on maintaining qualified, respectful relationships throughout every interaction. The ideal candidate will ensure clients have a clear understanding of their purchases, their program access, and the available options for resolving any billing or payment matters.

This is a client-facing position best suited to someone who is confident communicating by phone, highly detail-oriented, and comfortable navigating financial conversations with professionalism and composure.

Responsibilities
Contact clients with outstanding balances to deliver timely follow-up and facilitate resolution of payment issues
Re-initiate or adjust payment plans in accordance with client circumstances and internal guidelines
Clearly articulate the details of products, programs, and services clients have purchased
Ensure clients understand their program access and provide guidance on how to utilize it effectively
Address billing, payment, and access inquiries in a clear, accurate, and skilled manner




Maintain thorough and up-to-date records of all client communications and account activity
Collaborate with Sales, Support, and Finance teams to deliver a consistent and seamless client experience
Uphold a skilled and trust-building standard in every client interaction

Qualifications
1–3 years of experience in billing, collections, customer service, or sales
Professional phone presence - confident, articulate, and composed
Strong organizational skills and a high level of attention to detail
Ability to communicate information clearly and guide clients through next steps with ease
Proficiency with spreadsheets and billing platforms or a demonstrated ability to learn new tools quickly
Proactive, client-first mindset

Preferred Qualifications
Background in coaching, live events, online programs, or a comparable service industry
Familiarity with CRM platforms such as Salesforce or HubSpot
Bilingual or multilingual proficiency

Qualified candidates with a genuine commitment to client service, financial accuracy, and professional communication are encouraged to apply. Job Type: Full-time

Pay: $40,000.00-$44,000.00 per year

Work Location: In person

📌 Billing & Collections Specialist Cloverdale
🏢 Wright Way Holdings
📍 Cloverdale