Drive digital transformation and AI innovations as a CX Application Strategy Leader. Combine strategic insight and technology expertise to redefine customer experiences across global operations.

This leadership role focuses on driving transformative customer experience solutions. You will use your 3–6 years of relevant experience to build successful AI-driven strategies that align with business goals. Partnering closely with product and AI teams, your role impacts both technology deployment and business outcomes significantly.

Key Responsibilities:
• Act as a strategic bridge between business goals and AI
• Design AI-driven CX strategies and pilot programs
• Build functional business cases with product teams




• Identify and prioritize AI opportunities for enhancement
• Provide input to the CX product roadmap

Requirements:
• 5-10 years in management consulting or digital strategy
• Proficiency in contemporary contact center ecosystems and CCaaS
• Strong understanding of Conversational AI and LLMs
• Ability to articulate technical strategies to non-technical stakeholders
• Excellent analytical and communication skills

Shape the future of customer experience by leveraging AI technologies and your strategic mindset.
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📌 Transform Customer Experience as a CX Application Strategy Leader (British Columbia)
🏢 TELUS Digital
📍 British Columbia