Job Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.
Responsibilities Serve as the escalation contact for confirmed and high‑impact incidents.
Oversee technical investigations and coordinate response activities across multiple teams.
Take technical ownership of the level 2 senior security analysts’ team, ensuring advanced analysis and investigation of security incidents identified by level1 security analysts or security tools.
Provide guidance and assistance to level2 senior security analysts with troubleshooting, escalation, and resolution of complex or critical security issues.
Coordinate incident response and recovery actions with level2 security analysts and other teams, ensuring appropriate countermeasures and remediation steps are implemented.
Review and validate security incident reports and recommendations from level2 senior security analysts to confirm quality and accuracy standards are met.
Conduct quality assurance reviews of incident reports and provide feedback and suggestions for improvement.
Collaborate with level2 security analysts and other teams regarding complex or high‑severity incidents that require further investigation or intervention.




Conduct performance evaluations and feedback sessions for level2 senior security analysts and identify areas for training and development.
Develop and deliver training and mentoring programs for level2 senior security analysts to support skill acquisition and certification maintenance.
Work with clients and stakeholders to offer strategic and technical guidance on security incidents and services, promoting customer satisfaction and retention.
Monitor and report on key performance indicators and metrics for the level2 senior security analyst team, confirming service‑level agreement targets are achieved.
Maintain regular communication with shift leads to review daily security operations metrics, KPI and SLA, addressing identified gaps.
Qualifications Bachelor’s degree in a relevant field (Computer Science or Computer Engineering preferred).
Industry certifications such as CISSP, GIAC, or EC‑Council are an asset.
Minimum 6years of experience in Information Technology and at least 4years in Information Security, preferably in an MSSP setting.
Proficient in incident response and management.
Knowledge of security tools (SIEM, EDR, etc.) and operating system flavors including Windows, Linux, Unix.
In‑depth understanding of security concepts such as cyber‑attacks, threat vectors, risk management, and incident management.
Familiarity with applications, databases, middleware to address security threats; experience preparing reports, dashboards and documentation.
Excellent communication, leadership, vendor management, analytical, problem‑solving and interpersonal skills.
Requirements A valid Security Clearance is mandatory for all staff engaging on these assignments.

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📌 Cybersecurity Incident Manager (Ontario)
🏢 PwC South Africa
📍 Ontario