Job Description
Job Profile: Account Manager – Millwork & Residential Design
Position Summary
We are seeking a highly skilled and client-focused Account Manager to lead and manage a key client account while also overseeing our in-house residential design clientele. This role blends client relationship management, AutoCAD-based design coordination, and cost estimation within a custom millwork environment.

The ideal candidate brings a strong background in millwork or cabinetry design, technical drafting (AutoCAD), project estimation, and customer-facing account management , ensuring seamless execution from concept through delivery.

Key Responsibilities
1. Account Management & Client Relations

Serve as the primary point of contact for a major strategic client and all assigned residential design customers

Build and maintain long-term relationships through proactive communication and excellent service

Understand client requirements and translate them into actionable design and production plans

Manage expectations, timelines, budgets, and deliverables

Handle client presentations, approvals, and follow-ups

2. Design & CAD Coordination

Produce and review detailed millwork drawings using AutoCAD

Collaborate with internal design, engineering, and production teams to ensure accuracy and feasibility

Interpret architectural drawings and specifications into shop-ready drawings

Support value engineering and design optimization to meet client budgets and timelines

Ensure all designs meet company standards, building codes, and client expectations

3. Estimation & Costing

Prepare accurate project estimates, quotes, and proposals for millwork projects

Analyze material, labor, and production costs

Work with vendors and suppliers to obtain pricing and ensure cost competitiveness

Track project budgets and support margin control throughout project lifecycle

4. Project Coordination (alongside a Project Manager)

Act as the bridge between clients, designers, shop teams, and installers





Monitor project schedules and ensure timely delivery and installation

Identify and mitigate risks or issues throughout project execution

Ensure change orders and revisions are properly documented and communicated

Work Workplace

Combination of office-based (design and coordination) and occasional site visits

Collaborative team setting with design, production, and installation teams

Fast-paced environment managing multiple projects simultaneously

Ideal Candidate Profile
You are a hybrid professional who thrives at the intersection of design, technical execution, and client service . You can confidently sit with a client, interpret their vision, translate it into technical drawings, price it accurately, and guide the project through to successful completion.

Requirements
Qualifications & Experience
Required

3–7+ years’ experience in millwork, cabinetry, or custom woodworking industry

Strong proficiency in AutoCAD (2D; 3D is an asset)

Experience in client-facing account management or project management

Proven experience in estimating millwork or construction projects

Ability to read and interpret architectural drawings and specifications

Excellent communication, presentation, and interpersonal skills

Preferred

Diploma or degree in Interior Design, Architectural Technology, Woodworking, or related field

Experience working with residential builders, designers, or developers

Familiarity with ERP systems, project management tools, or estimating software

Knowledge of materials, hardware, finishes, and millwork construction methods

Core Competencies

Client Relationship Management

Technical Drafting & Design Accuracy

Financial Acumen & Estimation

Problem Solving & Attention to Detail

Time Management & Multi-Project Coordination

Cross-Functional Collaboration

Key Performance Indicators (KPIs)

Client satisfaction and retention

Accuracy of estimates vs. actual project costs

On-time delivery of drawings and project milestones

Project profitability and margin performance

Volume and value of managed accounts

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📌 Account Manager (Ontario)
🏢 Scale Staffing
📍 Ontario