About Effortless Admin
Effortless Admin is a fully web-based, multi-carrier, software solution thatprovidesemployers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, andultimately bringeveryone together to work as effectively as possible. As an expanding organization,we'reseeking motivated leaders who want to join us on our growth trajectory.

Why This Role Is Critical To Our Success
The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience. You'lloversee a team of specialists who support our clients utilizingour industry-leading benefits administration platform.We'relooking for a service-oriented leader with Canadian benefits administration experience who can drive team performance whilemaintainingourhigh standardsof customer satisfaction.You'llcollaborate closely with our development team to ensure our software continues to meet and exceed client expectations.

Key Responsibilities

Lead, mentor, and develop a team of Group Benefits Specialists who support plan sponsors and members

Establish andmaintainservice level standards, ensuring exceptional customer support via live chat, email, and phone

Collaborate with the development team to provide service team insights for product improvements and refinements

Implement training programs to ensure team membersremaincurrent on product features and benefits administration best practices

Monitor team workload and performance metrics,making adjustmentsas needed tooptimizeefficiency





Identifytrends in client inquiries and issues to proactively address recurring challenges

Serve as an escalation point for complex client situations,demonstratingadvanced problem-solving skills

Create andmaintaindocumentation of service procedures and best practices

Regularly report on team performance and client satisfaction metrics to senior leadership

Qualifications

3+ years of leadership experience in a client service workplace (required)

Canadian benefits administration experience (preferred)

MinimumBachelor'sdegree(in Business Admin or related field) (preferred)

GBA Designation (preferred)

Proventrack recordof building and leading high-performing teams

Excellent verbal and written communication skills

Strong organizational and project management abilities

Ability to analyze service data and implement improvements based on findings

Bilingual in English and French is an asset but notrequired

What We Offer

The opportunity to shape the service experience for Canada's top benefits administration technology provider

Leadership role in a growing, innovative company that values employee development

Collaboration with industry experts and ourcutting-edgedevelopment team

Competitive salary, comprehensive benefits package, and performance incentives

Professional development opportunities and leadership training

A flexible company culture that celebrates success and values work-life balance

The chance to make a significant impact on our business growth and customer satisfaction

Effortless Admin is committed to building diverse teams and an inclusive workplace. We encourage applications from all qualified candidates.

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📌 Client Service Team Manager (Alberta)
🏢 Effortless Admin
📍 Alberta