Position Summary
The Mobile Team Supervisor provides hands‑on leadership and support to Mobile Patrol and static site operations during evening and overnight shifts. The role focuses on the mobile team’s alarm response coordination, field support, incident escalation, training, and maintaining consistent service standards across after‑hours operations. The role supports consistent client service standards and professional response delivery.

Acting as the primary after‑hours escalation contact for Mobile Patrol matters, the Mobile Team Supervisor plays a key role in guard deployment decisions, task prioritization, and coordination between Mobile Operations, Security Operations Centre (SOC), and camera monitoring. This will result in effective response coverage, operational continuity, and 100% fulfilment of services. This role works collaboratively to support communication, accountability, professionalism, and teamwork. The Mobile Team Supervisor may also assist with patrol coverage and field operations as required.

Key Responsibilities

Provide leadership, guidance, and field support to Mobile Patrol Drivers and static guards during evening and overnight shifts

Support guards during emergencies by providing direction, guidance, or relief as needed

Assist with alarm response prioritization, coordination, incident escalation, and deployment adjustments

Conduct field visits, compliance checks, and service quality reviews

Support training and mentoring of new Mobile Patrol Drivers and static guards

Promote communication and coordination between Mobiles, static guards, SOC, and LVM

Monitor after‑hours activity and identify service concerns, coverage gaps, and operational improvement opportunities

Assist with report review, documentation accuracy,



notifications, and follow‑up actions

Escalate critical concerns to Operations Management as required

Promote safe work practices and adherence to company policies and procedures

Support service continuity during weekends, high‑demand periods, and shift transitions

Support consistent client service standards and professional response delivery

Lead by example while promoting professionalism, accountability, teamwork, communication, and service consistency

Qualifications

Previous experience in Mobile Patrol, alarm response, dispatch, static security, or security supervision (preferred)

Robust understanding of after‑hours security operations and incident response

Knowledge of Mobile Patrol operations, route management, and alarm response procedures preferred

Ability to work independently and make sound operational decisions

Strong communication, customer service, leadership, and problem‑solving skills

Experience using TrackTik or similar reporting/scheduling systems considered an asset

Valid BC Security Worker Licence (we will support attainment for the right candidate)

Valid Class 5 Driver’s Licence with acceptable driver’s abstract

Benefits and Perks:

Free training programs.

Opportunities for advancement.

Extended health, dental, and vision coverage.

Free uniform and dry‑cleaning reimbursement.

Safety boot reimbursement and PPE provided (as applicable).

Exclusive partnership rates with BMO, Bell, and Hero Travel program

Recognition and reward programs.

RRSP contributions by company.

Referral bonuses.

And more!

Join a team that values professionalism, operational excellence, and teamwork while making a difference on Vancouver Island.

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📌 Mobile Team Supervisor – Overnight Operations (British Columbia)
🏢 Commissionaires Victoria, the Islands & Yukon
📍 British Columbia