Become a Solutions Engineer focused on CCaaS solutions, working in a hybrid mode with two office days each week. Drive innovation in customer and agent experiences through cutting-edge technology.
We are on the hunt for a Solutions Engineer with a specialization in CCaaS to help in designing and implementing solutions. This hybrid position, lasting six months with possible extensions, requires collaboration with cross-functional teams to meet business needs through innovative solution design. Your insights on AI integration are crucial for optimizing customer engagement strategies.
Key Responsibilities:
• Design and implement CCaaS solutions aligned with technical requirements
• Work with diverse teams to gather comprehensive solution needs
• Assess and select appropriate CCaaS technologies like Genesys Cloud
• Maintain and document architectural and integration plans
• Offer guidance in the implementation of solutions
Requirements:
• Bachelor’s degree in a relevant field like Computer Science
• Proven experience with CCaaS platforms and solutions
• Strong analytical skills for technical solution development
• Excellent communication for effective collaboration
• Ability to prioritize multiple tasks in a fast-paced setting
Make a difference in contact center landscapes by innovating CCaaS solutions with your expert skills.
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