Location

On-site / Flensburg

Country

Germany

Form of employment

B2B

Experience level

Senior

Responsibilities
Provide L1/L2 IT Support
Deliver on-site technical support for employees and customers, resolving hardware, software, and access-related issues.
Support IT Equipment
Maintain and troubleshoot PCs, laptops, mobile devices, printers, network devices, and servers.
Manage ServiceNow Tickets
Create, update, document, and resolve incidents and service requests using IT service management tools.
Troubleshoot Technical Issues
Diagnose problems, analyse root causes, and apply solutions or escalate unresolved incidents.
Collaborate with IT Teams
Act as an interface between users, first-level support, specialist teams, and third-level support.

Requirements
IT Support Experience
Previous experience in L1/L2 IT Support or IT Site Support roles with hands-on troubleshooting.
Technical Knowledge
Practical experience with Windows, Windows Server, Active Directory, Azure AD, Intune, SCCM, and Microsoft 365.
Service Management Skills
Experience working with ticketing systems and documenting incidents, requests, and technical solutions.
Language Skills
Fluent German and good English communication skills,



both written and spoken.
Customer-Oriented Approach
Strong problem-solving skills, communication abilities, and the ability to work independently.

What we offer
B2B Contract
Employment based on a B2B contract
Stable and Energetic International Firm
Opportunity to work in a reliable, dynamically developing international company
Engaging Projects and Latest IT
Chance to participate in interesting projects and work with the latest information technologies
Competitive Rates
Attractive remuneration rates offeres
Renowned International Projects
Involvement in the most prestigious international project
MultiSport and Private Medical Care
MultiSport and Private Medical Care

Nice to have
Remote Support Tools
Experience with MFA solutions, BeyondTrust, VPN software, and remote access solutions.
Additional IT Tools
Knowledge of ServiceNow, PeopleNow, Savyint, Aruba, SecurePrint, SafeCom, or BarTender.
IT Infrastructure Knowledge
Additional experience with enterprise IT settings and user support processes.
Driving License
Valid German driving license and willingness to work on-site.

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