Job Overview
We are seeking a friendly and skilled Host/Hostess to create a welcoming atmosphere for our guests. The ideal candidate will be the first point of contact for visitors, ensuring they receive exceptional customer service from the moment they arrive. This role requires excellent communication skills, a positive attitude, and the ability to manage reservations and seating arrangements efficiently. Previous experience in hospitality or food service is preferred but not mandatory, as training will be provided. The Host/Hostess plays a vital role in enhancing the overall guest experience and maintaining smooth restaurant operations.

Duties
Greet guests warmly upon arrival and assist with seating arrangements
Manage reservations and waitlists using POS systems such as Micros POS or similar platforms
Answer phone inquiries professionally, providing accurate information and taking reservations as needed
Maintain a clean and organized host stand area
Coordinate with servers and kitchen staff to ensure timely seating and service




Monitor dining room occupancy and communicate wait times effectively to guests
Handle guest inquiries or concerns with professionalism and courtesy
Assist in maintaining cleanliness standards in the front-of-house area
Support team members during busy periods to ensure seamless customer service

Skills
Robust guest services and customer service skills with a friendly demeanor
Previous experience in serving, hospitality, or food service is advantageous
Knowledge of restaurant operations, including POS systems like Micros POS or similar software
Excellent phone etiquette and communication skills
Ability to multitask efficiently in a rapid-paced environment
Familiarity with hospitality industry standards, including hotel or restaurant experience preferred
Professional appearance and demeanor with strong interpersonal skills
Ability to work well as part of a team and handle guest interactions with tact and diplomacy

Pay: $17.80 per hour

Work Location: In person

📌 Host/hostess Ajax
🏢 Applebee's Grill & Bar
📍 Ajax