Reports To – Guest Services Manager

Position Summary The Guest Services Agent (GSA) is responsible for ensuring the highest level of guest service and standards are achieved. The GSA acts as a main point of contact for all hotel guests and works in harmony with all hotel departments to ensure all guests are wowed by our inspired location and authentic moments they experience with our team. The GSA acts as a problem solver, in a professional and calm manner, resolving any guest concerns that may occur while delivering outstanding service to our guests.

Job Duties
Responsible for greeting every guest upon arrival
Prepare documents and keys required for registration
Register arriving guests and assign rooms
Process guests' departures, calculate charges and receive payments
Make, confirm, cancel and change reservations
Promptly and courteously attend to telephone calls
Provide information on hotel facilities and services
Concierge services including booking activities, dining reservations and transport
Provide detailed information about points of interest in the area
Arrange services required for guests with special needs
Ensure guest special requests are efficiently completed
Store and retrieve luggage




Follow emergency and safety procedures
Provide direction to guests requiring guidance and offering any further assistance, as required
Other related duties as assigned by the Front Office leadership team

Knowledge, Skills & Abilities
Contribute to a positive team atmosphere
Bilingualism is an asset, English is required
Post-secondary education an asset, but not mandatory
Tourism & Hospitality experience preferred
Competent in Microsoft Office software (including but not limited to: Word, Outlook, Excel)
Feel comfortable working in a fast-paced environment requiring multitasking
Solid problem-solving skills required
Excellent customer service and conflict resolution abilities
Knowledge of property and Moncton area
Ability to transfer luggage from vehicle trunks to bell carts and to guest rooms, ranging up to 40lbs

Job Types: Full time, Permanent

Benefits:
Dental care
Discounted or free food
Extended health care
In office parking

Schedule:
8 hour shift

Experience:
Customer service: 1 year (preferred)

Work Location: In person

📌 Bilingual Guest Service Agent Moncton (Canada)
🏢 Crowne Plaza Moncton Downtown
📍 Canada