Schedule Requirements:
Must have flexible availability to work a combination of weekdays, weekends, and holidays, including morning and evening shifts. Shifts typically are either 7am - 3pm or 3pm - 11pm

Position Summary
A Front Desk Agent serves as the first point of contact for guests, clients, or visitors, providing skilled and courteous service in two languages. This role is responsible for managing front desk operations, handling administrative tasks, and ensuring a welcoming and efficient environment.

Key Responsibilities
Greet and welcome guests, clients, or visitors in a friendly and professional manner
Communicate fluently in English and French to assist diverse clientele
Answer, screen, and direct phone calls and emails promptly
Manage reservations, appointments, or check-ins/check-outs (if hospitality-based)
Maintain visitor logs and issue badges when required
Handle payments, billing inquiries, and basic financial transactions
Provide information about services, policies, and local attractions (if applicable)




Resolve guest concerns or escalate issues to appropriate departments
Maintain a clean, organized, and professional front desk area
Perform general administrative duties such as filing, data entry, and scheduling

Required Qualifications
High school diploma or equivalent (Associate’s degree preferred)
Fluency in French and English (written and verbal proficiency required)
Previous customer service or front desk experience preferred
Strong communication and interpersonal skills
Proficiency in Microsoft Office and/or front desk management software
Qualified appearance and demeanor
Ability to multitask and work in a fast-paced setting

Pay: From $17.50 per hour

Experience:
Hotel: 1 year (preferred)
Customer service: 2 years (preferred)

Location:
Fredericton, NB E3C 2M6 (required)

Work Location: In person

📌 Front Desk Agent Fredericton (Canada)
🏢 Best Western Plus Fredericton Hotel & Suites
📍 Canada