Join Scotiabank as a Senior Manager handling Incident Management in Toronto, Ontario. Ensure incident resolution and operational compliance while leading a diverse technology support team.
This strategic role oversees day-to-day operations of incident management and technology support, ensuring compliance with regulatory standards. You will mentor high-performance teams, guide incident response strategies, and communicate regularly with senior leaders. Your focus will be on continuous innovation in service delivery and operational efficiency.
Key Responsibilities:
• Act as primary escalation point for complex incidents
• Lead incident documentation and stakeholder communication
• Oversee ServiceNow ticket triage and management
• Manage remediation planning based on Root Cause Analysis
• Drive team performance and foster a high-inclusive culture
Requirements:
• 7-10 years in operational and technical roles
• Familiarity with regulatory environments and banking operations
• Proven organizational and communication skills
• Critical thinking and sound judgment in problem resolution
• Knowledge of incident management systems like ServiceNow
Ensure operational excellence and uphold Scotiabank’s values while driving incident management and support strategies.
#J-18808-Ljbffr