Overview Hybrid (4 days/week in office)
What You’ll Do Lead & Oversee Platform Operations – Ensure Oracle AML batches run smoothly, SLAs are met, and issues are quickly resolved.
Optimize & Automate – Drive automation of manual tasks, improve processes, and re-engineer Oracle batches in partnership with engineering teams.
Incident Management – Manage bridges during system incidents, coordinate responses, and ensure effective resolutions.
Documentation & Testing – Keep DR documentation current, plan and execute disaster recovery tests, and maintain runbooks.
Strategic Delivery – Plan and oversee infrastructure patches, environment changes, and production improvements.
Collaboration & Mentorship – Act as the EST point of contact for global vendor teams, mentor support staff, and promote best practices.
Performance Tracking – Report weekly KPIs, status updates, and manage backlogs for ongoing improvements.
Culture Building – Foster innovation, accountability, and process excellence across distributed teams.




What You Bring We’re looking for a senior skilled who thrives at the intersection of technology leadership and financial systems expertise . You’ll stand out if you bring:
A university degree in technology, engineering, or a related field.
12+ years of enterprise-scale production support experience, ideally in financial services.
Deep knowledge of Oracle OFSAA, FCCM, Mantas, ODI, OAS, DIH and batch processing environments.
Strong experience with Oracle databases and troubleshooting complex batch processes.
A proven track record of leading global, distributed teams with excellent people management skills.
People management will be involved in this role
The ability to build strong partnerships across business and technology stakeholders.
Knowledge of financial markets and regulatory compliance , with the ability to apply analytics for business value.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Staffing and Recruiting
Location: Toronto, Ontario, Canada
Salary: CA$110,000.00–CA$125,000.00

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📌 Senior Manager, IT Support (Ontario)
🏢 Swoon
📍 Ontario