We are recruiting an Account Director on behalf of a global enterprise software provider supporting the higher education and research sector. This role focuses on managing and growing a portfolio of existing customer accounts , primarily across Canada, with some responsibility for accounts in the United States and South Africa. It is well suited to someone who enjoys long-term relationship management, customer engagement, and sustainable account development.

What you’ll be doing

Manage and develop trusted relationships with key customer stakeholders

Act as the main point of contact for assigned accounts

Support renewals and identify cross-sell opportunities aligned to customer needs

Work closely with Customer Success, Sales, and Marketing teams to ensure a consistent customer experience

Contribute to tenders, pricing discussions, and proposals when required

Participate in customer events, webinars, and user groups

Maintain accurate account records and pipeline information using CRM tools

What we’re looking for





Experience in account management or customer-facing roles (SaaS, enterprise software, higher education, or research sectors preferred)

Strong communication and relationship-building skills

A practical, solutions-focused approach to account growth

Comfortable working collaboratively across teams and time zones

Experience using CRM systems

Willingness to travel periodically for customer meetings and events

French language skills are an asset

Location & package

Location: Toronto or surrounding area

Salary: CAD $60,000 – $85,000 base + quarterly commission

Pension plan, extended health perks, and 16 days paid vacation

Occasional travel, including approximately two visits per year to the UK

If you’re interested in a relationship‑led account role within a stable, international technology environment, we’d like to hear from you.

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📌 Account Director (Ontario)
🏢 Blue Astral Consulting
📍 Ontario