Join Manulife as a Bilingual Annuity Service Specialist, assisting clients through expert service in English and French. Handle transactions, inquiries, and ensure quick resolutions in a fully remote role.
This position requires you to manage complex annuity transactions, support internal partners, and resolve escalated cases swiftly. You'll provide vital information about the Verification of Annuitant Program and Client Confirmation Program. Maintaining productivity within established service level agreements (SLAs) is essential for success in this role.
Key Responsibilities:
• Execute complex transactions in annuity systems
• Process customer-directed changes and requests
• Respond to inquiries through various communication methods




• Update back-office systems accurately and promptly
• Support call center teams with first-call resolution
Requirements:
• Bilingual in French and English is mandatory
• Proven customer service experience on calls
• Administrative background in financial services
• Robust analytical and problem-solving skills
• Ability to manage competing deadlines effectively
Utilize your bilingual skills and customer service expertise to excel with Manulife's Annuity products.
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📌 Bilingual Annuity Specialist At Manulife Quebec City
🏢 Manulife Financial
📍 Quebec City