FNHA Overview
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

About Us
First of its kind in Canada, FNHA works as a health‑and‑wellness partner with BC First Nations to support self‑determination and decision‑making to improve health outcomes. FNHA is proud to have been named one of BC’s Top Employers for 2026. For more information, visit www.fnha.ca/about/work-with-us .

Title
Medical Office Assistant

Salary
$59,336 – $74,169 – $81,586 per year (pay range explained below)

Contract
This position is a term with the FNHA ending 2/4/2028 with a possibility of an extension. When the term position ends, it is intended that this position will be offered as a permanent role with the Vancouver Island Region Primary Care Centre.

Hours
8:30–4:30 (core hours 9:00–3:00, Monday–Friday)

Location
Greater Cowichan Valley – with travel to local communities.

About The Role
The Coast Salish First Nations‑Led Primary Care Initiative (FNPCI) brings culturally safe, primary care services closer to home for First Nations people in British Columbia. The role coordinates staff and resources through the Electronic Medical Record (EMR) according to program workflows and serves as a member of a collaborative, comprehensive health care team ensuring safe, ethical, and culturally appropriate care to clients and families.

Spoke Sites

Huli’tun Health Society (Lyackson & Halalt)

Cowichan Tribes

Penelakut Tribe

Ts’uubaa‑asatx Nation

Ditidaht First Nation

FNPCI Initiative
The FNPCI improves access to primary health‑care services for First Nations people across BC in a culturally safe manner. It is part of the province’s primary care strategy,



integrating team‑based care in communities and creating primary care networks in partnership with Regional Health Authorities. Culturally secure and culturally informed care is woven into all services.

About You
Education & Experience

Medical Office Assistant Certificate Program from an accredited Community College would be an asset.

3 to 5 years’ experience in a medical practice with advanced knowledge in encounter coding, data and administrative processes, human resource management principles, and current scheduling practices, or an equivalent combination of education and experience.

Experience in EMR is required.

Knowledge & Abilities

Ability to utilize and understand medical terminology, especially related to substance use and mental health.

Knowledge of MSP billing practices and fee codes, medical issues and terminology, applicable regulations through the relevant healthcare provider colleges.

Experience working with a First Nations Health Service Organization or with First Nations people and communities is an asset.

Current valid BC driver’s license.

High level of comfort working with technological applications including EMRs, Zoom, Microsoft Suite.

De‑escalation and supportive communication.

Proven ability to maintain professional conduct and confidentiality in patient care.

Working at FNHA

Municipal pension plan with an employer contribution of 9.31%.

3 weeks’ vacation, increasing to 4 weeks with service; 5 personal days; 1 volunteer day; 14 public holidays,



including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday, and Boxing Day.

Group health benefits and a Health Care Spending Account through Canada Life on day one of employment.

And more.

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.

All FNHA employees complete San’yas Indigenous Cultural Safety Training. Staff develop a yearly wellness plan as part of performance partnership and goal‑setting.

The pay range is the minimum and maximum annual salary based on full‑time equivalent hours. Incumbents are typically hired, transferred, or promoted between the minimum and midpoint of the range based on their knowledge, skills, and abilities. The top 10% of the pay range is for industry experts with exceptional experience and competencies. Internal employee compensation is determined per the FNHA Employee Total Compensation Policy.

Application Process
Closing date: March 12 (23:59). Interviews will be held in March. If the position is filled, the posting will be removed.

To apply, click the ‘Apply for Job’ button and submit your application before the closing date.

By applying, you acknowledge and consent to your application, resume, and references being shared with all members of the interview panel, who may include non‑FNHA staff such as members of the First Nations Health Council, First Nations Health Directors Association, First Nations Community partners, or other public partners.

For more information about FNHA, visit https://www.fnha.ca/about/work-with-us .

Contact FNHA Recruitment at [email protected] for inquiries or issues.

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📌 Medical Office Assistant, Cowichan Valley (British Columbia)
🏢 First Nations Health Authority
📍 British Columbia