Shape the future of legal service as Director of Customer Engagement at Legora. Lead change initiatives and client adoption strategies for leading law firms and corporations.
In this high-impact role, you will spearhead a team focused on improving the post-sale experience in your designated vertical. You'll be equipped to manage crucial relationships while designing frameworks that facilitate meaningful transformations in how clients engage with Legora’s offerings.
Key Responsibilities:
• Design and implement engagement models and adoption playbooks
• Establish rigorous operations for client initiative execution
• Mentor teams in understanding client goals and legal workflows
• Optimize team performance through structured success plans
• Collaborate across departments to accelerate client value
Requirements:
• Minimum of 10 years in relevant industries
• Experience leading operational scaling in complex organizations
• 5+ years in roles managing client success teams
• Familiarity with SaaS and legal contexts is beneficial
• Must possess robust leadership and communication abilities
Transform customer engagement and lead your team to success at Legora.
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📌 Director of Customer Engagement at Legora (Toronto)
🏢 Legora
📍 Toronto