Job Summary
Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.
Major Tasks, Responsibilities and Key Accountabilities
Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
Prospects for recent sales opportunities via outbound calling and emailing.
Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals.
Procures and maintains inventory; monitors to ensure proper inventory turns.
Ensures timely shipment of materials and customer satisfaction.
Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution when an outside salesperson is not available.
Performs estimating, take-off, and proposal duties as necessary.
May be asked to assist warehouse staff with pulling and preparing orders for shipment, as well as receiving, verifying, staging and stocking all incoming materials.
Preferred Qualifications
Minimum 2 to 5 years of experience selling in an inside sales environment and demonstrated success working with customers.