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Job Title: Manager-Talent Sourcing Strategy (Operations)

Location: Toronto, CA

Employment mode: Hybrid position; will require the individual to work in the AMS office in Toronto Downtown 1 day per week.

Job type: Full Time Permanent

About Us
Talent is our World.

At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

The Role
As a Manager, you will be responsible for the recruitment, sourcing delivery and operational leadership of the sourcing and delivery admin team and annual budget of a team within a (large complex) client solution. You will support the Senior Manager/ Senior Manager Account Lead/ COD in driving the achievement of the business area’s commercial and people strategy, managing your team to fulfil all contractually agreed quality thresholds.

You will also provide line management and inspirational leadership to your team, driving engagement, retention and wellbeing. You will role model the AMS behaviours, drive succession planning and team/leadership development.

This is a hybrid position and will require the individual to work in the AMS office in Toronto Downtown 1 day per week.

Key Accountabilities
Leadership

Stakeholder management, staffing, payroll, vendor management, and projects/implementations

Lead and present global projects such as Strategic Program Assessment, Quality Business Review, Steering Committees, Vendor Forums, etc

Develop and lead program strategy with contingent workforce management solutions

Execute on implementation, education and management of onsite team to achieve financial and strategic initiatives

Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets

Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations

Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly

Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions

Client

Determine and manage optimal resource allocation to support the talent strategy of the business area





Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organisational structures

Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way enhancing the clients brand presence in the market

Operations, Compliance and Finance

Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards

Work closely with the Performance Management CoE to monitor the team’s Key Performance Indicators and forecasts. Identify trends and issues, and influence delivery strategy using data-led insights

Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep

Ensure team’s compliance to the AMS Risk Management Framework and Account governance framework, including the identification and management of risk

Ensure team’s compliance with legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan, OFCCP, data management techniques or similar local legislative requirements)

Support implementation of Continuous improvement plan in collaboration with Performance Management CoE

Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team – including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account

Skills & Experience

4+ years of experience in day-to-day management of a team, stakeholder management and managing CWS programs

Strong background in Sourcing, Recruiting, Operations and Reporting is a must

Knowledge of Managed Service Provider (MSP) model is a plus

Vendor management: ensure appropriate staffing vendors are aligned to client needs based on job category, location, supply, and demand

Experience managing a small team, demonstrable ability to manage, coach and develop direct reports

Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets)

Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models,



best practice recruitment

Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action

Thorough understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation

Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment

Experience leading virtual/remote teams – proven ability to enable collaboration, engagement and operational excellence among dispersed teams

Experience of analyzing business orientated management information. Able to use data-led insights to influence strategy and decision making

Demonstrable knowledge of contracts, financial levers, contingent book levers, governance frameworks, business assurance and controls

Experience in the use of recruitment technology and recruitment databases

What you’ll get in return:
Here at AMS, you have the chance to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.

What we offer:
AMS offers you career opportunities in every direction you want to explore. We want to help you achieve whatever it is you aspire to – and we’ll give you the flexibility to allow you to give just as much attention to what’s important to you outside of work.

Full training and support

Stretching, challenging work

A vibrant, diverse, and collaborative culture

Flexible working – home/hybrid/in-office working available

A competitive reward and benefits package

The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

Employee Resource Groups, including LGBTQ+ Allies, Hispanic, Veterans, Black Employee Network, Women's groups, and more

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Please let us know of any reasonable adjustments or accommodations you require during the recruitment process by emailing our team at [email protected]

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Human Resources Services

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📌 Manager-Talent Sourcing Strategy (Ontario)
🏢 AMS
📍 Ontario