McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

Salesforce CRM Business Systems Analyst
We are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud. This role is responsible for eliciting, analyzing, and translating business requirements into scalable technology solutions, ensuring alignment with business objectives and enabling efficient, high-quality delivery of CRM capabilities.

What You’ll Do

Elicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives

Translate business needs into detailed functional and technical specifications for development teams

Collaborate with business stakeholders, product owners, and IT teams to define solution scope and requirements

Facilitate requirements workshops, user story development, and backlog refinement

Support solution design by working closely with developers and architects to ensure feasibility and alignment

Conduct impact analysis and support decision-making by evaluating options and trade‑offs

Participate in system, integration, and user acceptance testing (UAT), ensuring requirements are met

Ensure traceability between business requirements, design, and delivered solutions

Support data analysis, process mapping, and optimization of CRM workflows





Identify opportunities for process improvement, automation, and enhanced user experience

Ensure compliance with enterprise governance, security, and data standards

Collaborate across cross-functional teams to support successful project delivery

What You Bring

Experience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud)

Strong skills in requirements elicitation, documentation, and stakeholder engagement

Familiarity with Salesforce platform capabilities, including objects, workflows, and reporting

Experience translating business requirements into user stories and functional specifications

Understanding of Agile delivery methodologies and tools (e.g., Jira, Azure DevOps)

Ability to perform impact analysis and support solution evaluation

Strong analytical thinking and problem-solving skills

Effective communication skills with both business and technical stakeholders

Ability to manage multiple priorities and work in a fast-paced environment

Minimum Requirements

Degree or equivalent experience

Typically requires 4+ years of relevant experience

Preferable Skills & Experience

Salesforce certifications (e.g., Salesforce Administrator,



Business Analyst certification)

Strong experience with Sales Cloud (Leads, Opportunities) and Service Cloud (Case Management, Omni-Channel)

Experience with process mapping, workflow design, and CRM optimization

Familiarity with data modeling, reporting, and data quality management in Salesforce

Exposure to integrations between Salesforce and enterprise systems

Experience working in Agile/Scrum delivery environments

Knowledge of CRM transformation or migration initiatives

Exposure to AI-driven CRM capabilities (e.g., Agentforce, Einstein features)

Experience working in large enterprise or regulated environments

Compensation
Our Base Pay Range for this position: $81,500 - $108,600

Equal Employment Opportunity Statement
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. McKesson is committed to being an Equal Employment Prospect Employer and offers opportunities to all job seekers, including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

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📌 Salesforce CRM Business Systems Analyst (Ontario)
🏢 McKesson
📍 Ontario