Ontario Waterway Cruises Inc. is a family‑owned tourism business offering multi‑day cruise experiences through Ontario’s waterways. Operating as a “floating resort,” the company delivers high‑quality hospitality experiences to a loyal and predominantly mature clientele. Ontario Waterway Cruises is seeking an Operations Manager to oversee day‑to‑day operations and support the continued success of the business. This is a hands‑on leadership opportunity within a close‑knit, dynamic team environment.

YOUR DAY TO DAY

Oversee daily office operations, including reservations, ticketing, and internal coordination

Manage payroll processes and employee‑related administration

Maintain financial records and ensure accounts remain current

Coordinate logistics related to cruise operations (e.g., transportation, scheduling, deliveries)

Support customer service operations by addressing escalated inquiries and concerns as needed

Ensure timely communication of itinerary updates or operational changes

Maintain and update the company website and customer database systems

Coordinate ongoing marketing initiatives, including brochures and digital outreach

Manage key annual operational activities (e.g., brochure production, bus bookings, year‑end financial preparation, seasonal recruitment)

Coordinate servicing and maintenance of company vehicles and operational assets

Liaise with vendors and external partners

Provide oversight of IT systems and office technology

Identify and implement process improvements to support operational efficiency

Partner closely with ownership in a hands‑on leadership capacity





What You Bring

Progressive experience in operations, hospitality, tourism, or a related environment (e.g., resort, seasonal business)

Experience managing multiple priorities in a fast‑paced, hands‑on setting

Strong customer service experience and ability to manage complex or sensitive situations

Experience overseeing administrative functions such as payroll, scheduling, or financial tracking

Exposure to marketing coordination, digital platforms, or customer database systems

Experience working in seasonal or variable‑demand environments is considered an asset

Basic mechanical aptitude required (marine experience considered an asset, not required)

What’s In It For You

Hands‑on leadership role with direct collaboration with ownership

Opportunity to make a meaningful impact through process improvements and operational support

Stable and structured operational environment with predictable seasonal cycles

Exposure to all aspects of business operations, including logistics, marketing, and administration

Collaborative, close‑knit team environment

Competitive compensation with flexibility based on individual needs

Lifestyle‑oriented role within a seasonal business

We are committed to creating an inclusive, accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates during all aspects of the recruitment and selection process. If you require accommodation, please contact us at [email protected] to discuss your needs.

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📌 Operations Manager (Ontario)
🏢 MNP Executive Search & Professional Recruitment
📍 Ontario