Join Becton Dickinson as a Product Support Specialist, specializing in the repair and maintenance of infusion pumps in clinical settings. Leverage your technical skills to ensure high equipment performance.

In this key role, you will troubleshoot customer issues, conduct preventive maintenance, and manage service orders. Engaging with customers to accurately diagnose problems and follow up on service needs will be integral to your position. Previous experience in customer support in the medical device field will help you excel.

Key Responsibilities:
• Troubleshoot and repair infusion pumps as needed
• Log service orders and monitor equipment history
• Provide guidance on equipment operation and maintenance




• Collaborate with advanced team members for tech inquiries
• Ensure timely responses to customer support needs

Requirements:
• Solid understanding of troubleshooting techniques
• Excellent communication and organizational abilities
• Experience in medical customer service is preferred
• Proficiency in MS Office, SAP, and Salesforce is advantageous
• Valid driver’s license and ability to engage in some lifting

Bring your technical know-how and commitment to quality service to Becton Dickinson and support essential medical technologies.
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📌 Product Support Specialist for Medical Devices (Ontario)
🏢 Becton Dickinson
📍 Ontario