Continuously enhance knowledge and expertise in business services, applications, infrastructure, and analytical tools to support effective solution development and delivery
Stay current with industry and business trends
Work comfortably with vendors and external partners
Support installation, configuration, and upgrade of business applications/systems in coordination with appropriate stakeholders
Perform low to moderately complex tasks under guidance and supervision
Manage production incidents and ensure timely resolution
Hands-on experience with cloud technologies, UNIX, Linux, and Windows environments
Utilize ServiceNow for incident and service management
Use monitoring and troubleshooting tools such as Splunk, DataDog, and Dynatrace to investigate issues
Experience in business services, applications, infrastructure, and analytical tools
Ability to support application installation, configuration, and upgrades
Incident management experience with focus on timely resolution
Knowledge of cloud technologies
Experience with UNIX, Linux, and Windows
Experience using ServiceNow
Proficiency with monitoring tools: Splunk, DataDog, Dynatrace
Ability to work with vendors
Ability to handle low to moderately complex tasks under supervision