What You’ll Do
The role is critical to ensuring the highest standards of clinical quality, patient safety, and satisfaction across the Prenuvo ecosystem. You will champion a culture of proactive care, viewing incidents and complaints as opportunities to identify system vulnerabilities and implement lasting improvements.

Clinical Complaint Management & Patient Advocacy

Investigate & Resolve: Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated.

Cross-Functional Triage: Coordinate closely with radiology, patient experience, and provider teams during investigations. Triage and escalate concerns to ensure timely, empathetic, and thorough resolution.

Clinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy.

Case Presentation: Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention.

Incident Review & Systems‑Level Safety Analysis

Systemic Event Review: Manage the internal incident reporting system. Review safety reports and compile comprehensive event summaries.

Root Cause Analysis (RCA): Lead or participate in RCAs or alternate incident review systems, moving past surface-level explanations to identify underlying systems issues and latent vulnerabilities.

Actionable Interventions: Translate incident findings into concrete, actionable items and interventions designed to mitigate future risks.

Regulatory Compliance: Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards.

Quality Improvement (QI) & Safety Culture

Drive QI Projects: Partner with multidisciplinary teams to design, implement,



and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency.

Trend Analysis: Monitor safety and quality data trends to proactively recommend preventative interventions before systemic issues arise.

Just Culture Champion: Serve as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to promote psychological safety and transparent incident reporting.

Data Management & Reporting

Maintain Quality Records: Keep meticulous, secure records of all quality activities, complaints, and incident investigations to support data-driven decision-making.

Monthly Insights: Prepare monthly quality and safety reports for leadership, highlighting key trends, loop‑closure metrics, and strategic opportunities for improvement.

What You’ll Bring

Licensure: Current and valid multi-state licensure as a Registered Nurse (RN) or Physician Assistant (PA) . Willingness and ability to become licensed in additional states as needed.

Clinical Experience: Minimum of 5 years of experience in an active clinical setting. Experience in MRI services, radiology, or oncology is a strong plus.

Quality & Safety Expertise: Minimum of 2 years of dedicated experience in a clinical quality, patient safety, or risk management role.

Safety Culture Alignment: Deep familiarity with and commitment to proactive care culture principles, systemic risk management, and human factors in healthcare safety.

Problem‑Solving Mindset:



Exceptional analytical skills with a proven track record of turning safety data into actionable clinical workflows.

Adaptability: Comfort with (and excitement for) navigating ambiguity, scaling processes, and designing new systems in a quick‑growing health‑tech environment.

Communication Skills: Outstanding remote communication, interpersonal, and patient education skills. Proficient in video conferencing, Slack, Google Workspace, and email.

What We Offer

An avenue to make a positive impact on people’s health

We provide free, whole-body scans to each team member for preventative healthcare

Growth opportunities are at the heart of our people journey; there is no single path to success, it can be shaped along the way

Building strong relationships is core to everything we do; our team meets each week to connect, share, and socialize

Flexible vacation policy encouraging you to use time away to restore

Commuter Benefits Plan to help cover transit and parking costs

401(k) retirement savings plan (no matching contributions) for eligible employees

Comprehensive benefits package including health, dental, vision, and mental health coverage

The base salary for this role ranges from $73,600-$92,000 in local currency, depending upon experience and geographic location

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance with applicable federal, provincial, and state rules.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

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📌 Clinical Quality and Safety Specialist (RN / PA) (British Columbia)
🏢 Prenuvo
📍 British Columbia