We are seeking a skilled and customer‑focused Deskside L2‑L3 Support Specialist to provide end‑user, deskside, and infrastructure support across a energetic enterprise environment. The successful candidate will deliver both on‑site and remote technical support for desktops, laptops, mobile devices, and collaboration technologies while ensuring a high level of customer service and operational efficiency.

Location: On‑site – Edmonton
Start: ASAP
Duration: Initial 4‑month contract + 2‑month extension (very likely)

Key Responsibilities

Provide on‑site and remote support for end users across desktops, laptops, and mobile devices.

Troubleshoot hardware, software, and connectivity issues (L1–L3 escalation support).

Support onboarding/offboarding activities, including device setup and access provisioning.

Resolve incidents related to email, collaboration tools, and user access.

Systems & Device Management

Support Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint).

Assist with Azure AD/Entra ID and Active Directory user management.

Manage devices via Intune / MDM.

Perform OS imaging, updates, and patching activities.

Infrastructure & Peripheral Support

Troubleshoot networking issues (VPN, Wi‑Fi, TCP/IP).

Support printers, peripherals, and meeting room technologies.

Provide support for telephony and basic infrastructure systems as needed.

Service Delivery & Documentation

Maintain accurate ticket updates and documentation.

Contribute to knowledge base and internal IT documentation.

Follow ITIL‑aligned processes for incident and request management.

Skills & Qualifications





2+ years experience with end‑user and deskside support, providing on‑site and remote technical support for desktops, laptops, mobile devices, and end‑user technologies.

Microsoft 365 administration and support (Outlook, Teams, OneDrive, SharePoint).

Strong knowledge of identity & access management, including user accounts, permissions, onboarding/offboarding activities, and access provisioning using Active Directory and Azure AD (Entra ID).

Device management and endpoint administration expertise (Intune, MDM, OS imaging, software deployment, patching, endpoint lifecycle management).

Network troubleshooting skills for VPN, Wi‑Fi, TCP/IP, DNS.

Experience working within ITIL‑based environments, managing tickets, documenting incidents, meeting service levels, and delivering excellent customer support.

Hands‑on experience supporting printers, meeting room technologies, telephony systems, peripherals, and basic IT infrastructure components.

Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognise the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table — we are taking deliberate action to make this a reality.

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📌 Deskside Specialist- (Alberta)
🏢 Compugen
📍 Alberta