Assistant Branch Manager
As part of the Branch Leadership team, this position with the Branch Manager is accountable for the day‑to‑day operation of sales and service within the branch and assumes full responsibility when the Branch Manager is absent. You will provide leadership, direction, and development to all employees, modeling Meridian corporate values and striving to improve member experience while maintaining high performance standards, community involvement, and quality of sales and service.

Key Responsibilities

Responsible for hiring, training, developmental plans, performance management, coaching, feedback and performance improvement plans.

Participate as a Member of the branch leadership team, supporting and promoting branch initiatives.

Develop strategies and enable employees to read, interpret and understand NET promoter metrics to enhance member experience.

Lead all team members with respect to Member satisfaction, ensuring a positive and consistent Member experience.

Effectively engage employees in the sales management process using training and tools to improve the quality of advice offered to members.

Ensure completeness and accuracy for all files including credit, investments and estate portfolios.

Participate in interviews and hiring decisions for all non‑management positions.

Accountable for daily cash management: night deposit, ABM, MSR/ CDU balancing and controls.

Maintain a thorough knowledge and understanding of all Meridian products and services and related features and benefits.

Follow audit, compliance, risk management, delinquency, fraud, robbery policies and procedures.

Attend and actively participate in Assistant Branch Manager Meetings, sharing best practices and ideas.

Develop and implement branch strategies, goals, objectives, budgets, expense controls and overall branch efficiencies.

Lead branch activities aimed at portfolio, customer and new business development.





Contribute to branch and delivery growth and profitability targets by focusing employee effort on high‑impact activities.

Promote Meridian Credit Union in the community by participating in events and activities while demonstrating company values.

Provide wealth‑management information and seminars within the community as assigned.

Qualifications
Experience & Education

Post‑secondary education in business or related field, or relevant working experience.

Relevant experience in a financial services environment including personal account management and in‑depth knowledge of investment and lending products.

IFIC, CSC, CFP may be a requirement.

Skills & Abilities

Confident presentation and interpersonal skills.

Organizational, influencing and persuasive skills.

Advanced credit and interviewing techniques, credit investigation and underwriting skills.

Computer literate in a Windows setting.

Flexible schedule with willingness to work evenings and weekends.

Member focus: consistently prioritising members.

Proactive and solution‑oriented.

Open communication and integrity.

Business savvy and continuous learning.

Partner orientation and collaboration.

Talent development: able to coach and mentor staff.

Creates a supportive and positive team environment.

Compensation & Benefits

Salary Range: CAD $68,800 – $103,200 annually.

Paid vacation time and other time off.

Employer‑paid health benefits.

Defined‑contribution pension matching.

Financial benefits including free banking, special rates on mortgages, lines of credit and more.

Tuition reimbursement program.

Unique rewards and recognition program.

Location
Office located at 25 Peel Centre Drive, Unit 342, Brampton, ON L6T 3R5.

Equal Opportunity Employment
Meridian is committed to promoting an inclusive, accessible environment; qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. Meridian provides reasonable accommodation for individuals with disabilities during the application and interview process.

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📌 Assistant Branch Manager - Bramalea City Centre (Ontario)
🏢 Meridian Credit Union
📍 Ontario