Role Summary
Whole Way House Society is looking for an experienced, mission‑driven Assistant Site Manager to help build healthy, supportive communities across our housing sites in Vancouver and Burnaby. This is a senior leadership role at the heart of our day‑to‑day work — you’ll be the connective tissue between our frontline staff, residents, and leadership team.

You’ll oversee multiple sites, mentor and support staff, manage budgets and programs, and provide direct support to residents navigating complex challenges including mental health, addiction, poverty, and housing instability through Whole Way House’s Community Building Programs and Tenant Support services.

You will ensure site and staff goals are met and report on these goals to the Leadership team. If you thrive in an environment where no two days are the same and where your work directly changes lives, this role may be for you.

Reports to: Director of Programs, Director of Operations, President

Main Duties and Responsibilities
Staff Leadership & Development

Manage, support and inspire frontline teams with a diverse array of talents, needs and responsibilities across multiple sites, fostering a culture of accountability, whole health, and excellence

Provide second‑stage staff training including shadow shifts and site‑specific onboarding

Ensure shift coverage and hold staff accountable to punctuality and task completion

Support and advise Team Leads, Tenant Support Workers, and Program Coordinators on day‑to‑day issues

Ensure site and team goals are met in areas including program elements and outcomes, resident engagement, safety, quality and team member performance

Site Operations & Administration

Oversee site calendars, budgets, purchase logs, and monthly reconciliation across assigned sites

Monitor and manage supply inventories; authorized to access petty cash and make approved credit card purchases

Ensure sites are protected, supplied, functional, and compliant with organizational policies

Oversee replication projects, office setup, and supply management within set operating budgets

Manage site open and close procedures, ensuring all tasks are completed

Liaise with building managers and maintain healthy working relationships

Resident Support & Programs

Build trusting, respectful relationships with residents through direct engagement and Whole Way House's Community Building Programs and Tenant Support Services

Provide a range of supports including skills teaching, crisis intervention and prevention, advocacy, referrals, housing navigation and stabilization including assistance with housing cleanliness, personal hygiene, accessing financial aid, and support with personal affairs

Assess client needs and develop service plans and goals collaboratively with residents

Link residents to health care, mental health, addiction services, and community resources

Develop and implement programs and services based on resident needs, in accordance with the mission and goals of the organization under the leadership of the Director of Programs

Set up and facilitate daily, weekly, monthly, and special programs; coordinate volunteers and partner organizations

Maintain accurate records of resident and program data, progress, and feedback





External Collaboration & Reporting

Liaise with BC Housing, mental health and healthcare providers, landlords, and community partners on behalf of residents

Review and approve Program Proposals in alignment with organizational goals under the Director of Programs

Report on program goals and outcomes, resident engagement, safety, quality, and team performance to the leadership team

Support leadership with workshops, fundraisers, and special events

Represent Whole Way House professionally and warmly with all volunteers, donors, residents, staff, and partners

Requirements, Knowledge and Experience

Minimum 2 years of professional management experience in the social services or housing sector

University degree or Community College Diploma in Social Sciences, Social Services, or a related field

Experience working with seniors, individuals experiencing homelessness, mental illness, addiction, and/or poverty

Knowledge of psycho‑social rehabilitation and recovery principles

Solid understanding of the BC Residential Tenancy Act and relevant community health resources

Excellent interpersonal, written, and verbal communication skills

Demonstration of critical thinking skills in situations that current WWH policy may not cover

Able to respond appropriately in an emergency, understands WWH emergency policy

Able to take charge and lead a team in a supportive, professional, and tactful manner

Crisis intervention

Able to effectively identify and solve problems and follow through on initiatives

Able to maintain confidentiality, ethically, regarding sensitive matters regarding the organization and its clientele

Able to work independently; self‑motivated and disciplined. Ability to work with a team, cooperative, contribution‑oriented

Willing to complete relevant courses and workshops (provided by WWH or our partners) as assigned by the President or Director of Operations

Alignment with Whole Way House's policies, procedures, Statement on Faith and Vision, Mission, and Values

Valid Class 5 driver's licence; proficient in Microsoft Office and Google Drive

Criminal record check and current Driver's Abstract required prior to start

Behavioural Competencies

Adaptability / Flexibility — Adjust approach to meet needs of changing conditions, situations, and people to work effectively in difficult or ambiguous situations.

Self‑Care — Deliberately and continuously apply professional and personal self‑care to sustain optimal productivity and maintain physical, mental, spiritual and emotional health.

Self‑Management — Manage emotions and strong feelings while maintaining calm and tactful demeanour under a broad range of challenging circumstances.

Teamwork and Cooperation — Work collaboratively and productively within the site team to achieve common goals, while demonstrating respect, cooperation, collaboration, and consensus building.





Leadership and Instruction — Take responsibility for team performance in regards to site cleanliness, program results and basic functionality, and reporting to the Programs and Operations Directors.

Collaboration and Network Building — Identify and create external and interdepartmental interdisciplinary networks to support service delivery and achieve organizational objectives.

Working Conditions

Work Location — Work is generally performed indoors, with up to 30% of the time spent outdoors in all types of weather.

Physical Requirements — Duties require extended periods of standing and/or walking. Duties require occasional periods of climbing, pulling/pushing items, lifting/carrying items, keyboarding, reaching with hands and arms, stooping, kneeling, crouching, or crawling. Employees are required to look at a computer screen for up to 70% of the time. Must be able to lift up to 50 lbs occasionally and climb up to 12 flights of stairs. The employee is required to see, talk and hear.

Work Conditions — This position may be required, at times, to work in an environment dealing with clients in crisis brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

Hours of Work — This position typically works 5 days per week onsite for 8 hours per shift. Some work on scheduled days off may be required. Moderate overtime may be required. Work on weekends and statutory holidays may occasionally be required.

Hazards — Job requires some interaction with the public, some of whom may be upset, abusive, and/or violent. Job requires working with people in unhealthy conditions and may include exposure to bodily fluids, lice and bedbugs. Employees may be required to hear about clients’ lives which may be troubling or upsetting, and may cause emotional issues including vicarious trauma.

Support — We take staff wellbeing seriously. To support you in this work, we offer: 4 days of Mental Health Leave and 2 days of Medical Leave annually as well as access to our Employee Assistance Program and structured team debriefs after critical incidents.

Other — Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check and must submit a current Driver’s Abstract.

Compensation & Hours of Work

Compensation Type: Salary

Salary: $62,046.40 - $63,897.60 / year

Hours of Work: 40 hours/week

Annual Paid Leave: 2 weeks Vacation, 4 days Mental Health leave, 2 days Medical Leave

Extended Health Benefits: Eligible (staff 100% covered, spouse/dependent can be added for a fee)

Location — Any of:

176 Alexander St. Vancouver, BC

1515 Granville St. Vancouver, BC

5895 Kincaid St. Burnaby, BC

245 Powell St. Vancouver, BC

How to Apply
Please email your cover letter and resume to [email protected]

Whole Way House Society is committed to creating an inclusive and supportive workplace. We thank all applicants for their interest; only those selected for an interview will be contacted.

More information at www.wholewayhouse.ca

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📌 Assistant Site Manager (British Columbia)
🏢 Whole Way House Society
📍 British Columbia