The successful candidate will be scheduled for an average of 40 hours per week over 5 days.

Key Duties & Responsibilities

Provide onsite leadership and oversight of the veterinary health care team in order to maximize overall business performance of the hospital

Lead the continuous improvement of the quality of customer service and medical care

Ensure smooth communication throughout a client’s visit. Work alongside the Medical Director to resolve client concerns

Oversee that all client communication such as welcome letters, sympathy cards, and newsletters are sent in accordance with Hospital protocols & approved timelines

Implement team scripting, in-Hospital marketing, and social media content to help capture new clients, bond current clients, increase referrals, and generate community goodwill

Meet client needs for timely veterinary care. Tracks new clients/patients, frequency of visits, and achieves predetermined goals for appointment and surgery fill rates

Ensure team has sufficient and appropriate resources to deliver exceptional patient care.

Understand and help manage the financial drivers of the hospital

Ensure Cost of Sales as a percent of revenue is in line with budget. Maintain reasonable levels of inventory and put plans of action in place to eliminate bulk ordering and expired goods

Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan

Work with Regional Manager and Medical Director to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed

Prepare financial, bookkeeping, and accounting reports

Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems

Follow and adhere to the monthly schedule authorization and predict staffing needs. Verify that the financial health of the Hospital supports planned new hires

Act as a positive role model, using a collaborative approach and assuming positive intent. Set others up for success and foster open, proactive, and cooperative relationships





Collaborate with Regional Manager and Medical Director to recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, effective teamwork and high moral standards

Monitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director and implement an action plan where necessary

Meet expectations and timelines determined by Regional Manager in relation to hospital initiatives. Hold the team accountable on job responsibilities and deliverables

Review feedback with Regional Manager from data management and reporting platforms. Implement actionable strategies to elevate patient care and capture revenue in areas such as bonding rates, reminders and forward booking

Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated. Monitor fee capture and discounting to ensure reasonable and appropriate value

Consistently uses the resources available (Vet Success, PIMS, ALLYDVM etc.) to analyze and make effective actionable decisions that impact operations including, but not limited to, asset purchases, new hires, rate changes, and conflict resolution

Work with Home Office to ensure that all voluntary and mandatory controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Employment Standards, CVO, AAHA, WHMIS, OHS, Xray etc)

Ensures the hospital team is able to succeed in their duties by providing coaching, development, training, mentorship and education as required

When Reception coverage is needed: the Practice Manager will assist with clerical and reception duties, client and in-patient intake and discharge duties, schedules, appointments,



answers questions, and maintains front office and exam room flow.

Education & Qualifications

A minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical health care team is preferred

Education and training in business administration preferred

In-depth understanding of Human Resources and proven experience leading and innovating practices preferred

A vision to foster an inclusive, employee-centric culture

Experience developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets

Experience with coaching, conflict resolution, and performance management

Proven ability to build and nurture relationships at all levels

Ability to influence and communicate in a transparent and effective manner

An approach that is progressive, strategic, humble, and achievement oriented

Exemplary oral and written communication skills

Total Compensation

Competitive Salary: we offer a competitive range of $60,000 – $75,000/yr based on full-time hours, commensurate with experience and skill set

A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic)

Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more)

Enhanced Mental Health Practitioner Coverage

P3 Pawsitive Health & Lifestyle Spending Account

Unlimited Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE

Employee Assistance Program

Paid Licensing & Membership Dues

Paid Vacation Time

Paid Sick & Personal Emergency Days

Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount)

Clothing Allowance

Eligibility for EBITDA-based Performance Bonus

Visit our website at: https://mapleviewac.ca/

We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

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📌 Practice Manager (Ontario)
🏢 P3 Veterinary Partners
📍 Ontario