Giatec Scientific Inc. is seeking a Customer Success and Solutions Specialist to support software users through effective troubleshooting and AI-enhanced problem-solving. This pivotal role enhances customer experience in our software platforms.

With a strong background in computer science or a related field, you will engage in Tier II troubleshooting, partnering closely with Software, Product, and Engineering teams. Your focus will be on ensuring customer issues are prioritized and resolved efficiently while using AI tools to streamline processes and improve operational efficiency.

Key Responsibilities:
• Manage Tier II troubleshooting of software cases
• Provide transparent issue documentation for internal teams




• Interface with customers to communicate status updates
• Implement AI features to enhance support services
• Deliver tailored training to users of Giatec's software

Requirements:
• 3-5 years in a technical customer support role
• Bachelor’s degree in Computer Science or related field
• Proficient in troubleshooting software-related issues
• Experience with AI tools relevant to customer support
• Strong verbal and written English communication

Become a key player in Giatec's mission to innovate in the construction sector.
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📌 Technical Customer Success Specialist at Giatec (Quebec City)
🏢 Giatec
📍 Quebec City