About the Role
The Operations Manager owns the full product lifecycle: commercial strategy, global product implementation, partner management, customer success, and executive reporting. The scope will expand to include additional products and projects as the organization scales.
Responsibilities
Own pricing strategy, commercial proposals, and negotiations with regional leads and partners holders
Track budget vs. actual revenue and report financial performance to the executive team
Lead the end-to-end implementation of recent regions, coordinating Academic, Technical, Finance, and Legal teams from kickoff to go-live
Manage external partner relationships, contract renewals, and licensing
Drive customer success: SLA compliance, regional renewals, adoption metrics, and platform usage
Present weekly to the C-suite on implementation status, financials, risks, and actions needed
Coordinate book logistics for select regions across domestic and international channels
Required Experience
Experience in product management, edtech, SaaS, or B2B commercial operations.




End-to-end implementation or onboarding management with multiple stakeholders.
Client-facing commercial work: proposals, pricing, negotiation, and contracts.
Budget management, invoicing, and variance analysis.
External partner or vendor management.
Building and presenting reports to senior leadership.
Required Skills
Proficiency in english is required.
Robust organization and communication/negociation skills.
Project management tools (ClickUp, Asana, or equivalent).
Customer support platforms (Freshdesk, Zendesk, or equivalent).
Excel / Google Sheets for financial tracking and reporting.
Nice to Have
SSO or platform administration experience (ClassLink, Clever, or similar)
Background in the education or franchise industry is a differentiator
This position offers a competitive base salary. The advantages package includes:
Extended health care
Dental care
Life insurance
This role does not include variable compensation, bonuses, or equity.
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📌 Operations Manager Ontario
🏢 Socket.dev
📍 Ontario